Refund policy

  • Final sale: Earrings are final sale. If your earrings arrive broken, or break within one month of purchase we can replace them (depending on the style of earring). Please note: we do our best to provide quality earrings. However, because our products are made by hand, minor imperfections are inevitable. We do not refund or exchange earrings for minor imperfections, but know we wouldn’t send something that wasn’t up to our standards. Our earrings are made to be exclusive, unique, and made to last. 
  • Reshipment: If the package is returned to us, or needs to be re shipped for any reason, the customer is responsible for reshipment fees.
  • Cancellations: We are unable to cancel any orders once they are processed and/or shipped.

  • First Class and standard international shipping are uninsured: Please note, if your package becomes lost with one of the economy shipping options, we are not responsible for refunding/canceling the order. You will need to reach out to your local postal service to locate your package.

  • Expedited shipping options (UPS/DHL and Priority) all come with insurance: If your package becomes lost with an expedited shipping option, it would be best to reach out to the carrier to process a claim.

  • Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.

  • European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at zjeitu.co@hotmail.com.